Mastering Difficult Conversations - Coaching Programme
Workplace conflict is inevitable, but handling it effectively is a skill. Our Mastering Conflict & Difficult Conversations coaching programme equips professionals with the confidence and tools to navigate tough conversations with clarity and control.
Over six 1 hour sessions plus a 30-minute discovery call, participants will master proven conflict resolution techniques, develop emotional intelligence, and use structured frameworks like Tactical Empathy, Crucial Conversations, and the SBI & DESC models. Through practical role playing and real world strategies, they’ll learn to turn conflict into collaboration and lead difficult discussions with confidence.
Develop a personalised Conflict Response Playbook and the skills to manage workplace tensions professionally and effectively.
Book a 30 minute introduction call here now
By the end of the programme you will be able to:
Master conflict resolution techniques to handle workplace disputes professionally
Develop emotional intelligence for managing stress, feedback, and difficult conversations
Stay calm & composed in high pressure situations using breathwork and de-escalation techniques
Use structured conversation frameworks (SBI, DESC, Tactical Empathy) to navigate difficult discussions
Gain confidence in addressing conflict at different levels (with peers, managers, and direct reports)
Transform conflict into collaboration by creating win-win outcomes
Walk away with a personalised Conflict Response Playbook for future workplace challenges
This programme is perfect for:
Managers & Team Leaders Handling disputes within teams and providing constructive feedback
HR & People Professionals Navigating workplace conflicts and difficult employee conversations
Employees Struggling with Workplace Conflict, Learning how to address tensions professionally
Professionals Facing Challenging Conversations, Preparing for high stakes discussions with colleagues, clients, or senior leaders
Anyone Wanting to Improve Communication Under Pressure, Developing confidence in handling difficult interactions calmly and effectively
Programme Outline
Introduction (30 minutes)
Session 1: Understanding Conflict Styles, Triggers & Workplace Dynamics
Session 2: Emotional Intelligence & Tactical Empathy in Conflict
Session 3: The Art of Difficult Conversations What to Say & How to Say It
Session 4: Managing High-Pressure Conflict De-escalation & Resolution
Session 5: Conflict & Leadership Navigating Power & Influence
Session 6: Building Long Term Conflict Confidence
To find out more book the FREE 30 minute intro call to get started
or
Contact us here to find out more
CASE STUDY: FROM AVOIDING CONFLICT TO HANDLING IT WITH CONFIDENCE
When Mark* was promoted, he quickly realised that leadership wasn’t just about managing tasks, it was about managing people. Difficult conversations with his team and tricky client interactions left him feeling anxious and unsure of how to respond effectively.
Through the Mastering Difficult Conversations coaching programme, he learned how to:
Stay calm under pressure and manage emotions in tough situations
Use structured communication frameworks to handle difficult conversations professionally
Turn conflict into collaboration by addressing issues early and constructively
By the end of the programme, Mark no longer avoided difficult discussions, instead, he led them with confidence and clarity, strengthening both his team dynamics and client relationships.
If you want to handle conflict calmly, communicate with authority, and turn difficult conversations into opportunities, this programme will give you the tools to lead with confidence.
Organise a free call to see how this programme could work for you